Insights · notes from the work

Ideas in orbit.

Short pieces on the things that decide whether a product gets bought: how it gets explained, and what a sceptical buyer is really asking when they push back. Written to be used.

Archive · 015 live notesSignal clean

The field index

Signals worth keeping.

Published · 01 Aug 2026

Proof changes when the buyer is a bank.

What enterprise AI buyers need to believe before a compelling demo becomes a credible purchase.

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Published · 25 Jul 2026

Everyone shipped the same features. Now what.

When every vendor in a category has the same AI capabilities on the same roadmap, capability stops being a differentiator. Four things that still are.

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Published · 18 Jul 2026

Your buyers hired a machine to make the shortlist.

What changes when the first thing that reads your positioning is a language model, and the purchase is too big to decide on one answer.

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Published · 11 Jul 2026

The 95% failure number is being read backwards.

The most quoted statistic in enterprise AI is used to argue that buying AI is risky. The report it comes from argues something closer to the opposite.

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Published · 08 Jul 2026

Explainability is not optional anymore in financial AI.

Why the old accuracy-versus-transparency trade-off is disappearing, and what changes when explainability is built in from the start instead of bolted on after.

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Published · 04 Jul 2026

Proof is a deliverable, not a slide.

The evidence pack that turns a good demo into a purchase, and why the people who read it never watch the demo.

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Published · 27 Jun 2026

Pricing an AI product when the unit of value moved.

Seats measured how many people could log in. Nothing about that number describes what an agent does. What replaces it, and what breaks when you switch.

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Published · 20 Jun 2026

The claim you cannot substantiate is now a legal problem.

Regulators have brought thirteen AI-washing cases since 2024, and most of the recent ones involve claims made to other businesses. Marketing copy is now evidence.

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Published · 13 Jun 2026

Adoption is the second sale.

The contract is signed and nobody is using it. Customer success gets handed the blame, but the conditions were set during the sale.

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Published · 06 Jun 2026

Clarity is a sales tool.

Why simple language is not "dumbing it down" when the product is technical, regulated or new.

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Published · 30 May 2026

Your launch content has a machine reader now.

The master deck was designed for a person in a room. Most of your material is now parsed, summarised and reassembled before a human sees it.

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Published · 23 May 2026

Your buyer is writing your business case without you.

Half of B2B buyers now draft the internal justification before they contact a vendor. Whoever supplies the numbers they use has already won an argument.

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Published · 16 May 2026

You are selling to twenty-two people.

Thirteen internal stakeholders and nine external influencers on a typical decision. Almost all of them read about you rather than meeting you.

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Published · 09 May 2026

A launch date is not a launch plan.

The decisions, proof and team actions that need to exist before the campaign goes live.

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Published · 02 May 2026

The feature is not the position.

A practical note on moving from what the product contains to the place it should own in a buyer's mind.

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Why these notes exist

Explain the product before you ask people to buy it.

Some examples come from banking and financial software, because that is where the questions are hardest. The principles apply to any product that is difficult to explain or sell.

Show me what you have

Start here

If your message or launch feels unclear, show me.

I will tell you where I see the problem and what should change first.

Tell me about your product